Eligibility for Returns
We want you to be fully satisfied with your purchase. If you receive an item that is defective, damaged, or not as described, you may request a return. To qualify, items must be unused, in their original condition, and include all packaging and tags.
Return Process
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Contact us within the specified return window listed on our website.
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Provide your order details and a description of the issue.
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Our team will guide you through the return steps.
Inspection of Returns
All returned items will be inspected. If the product meets our return requirements, we will proceed with the refund or exchange process.
Refund Method
Since we only accept cash on delivery as payment, refunds will be issued in cash at the time of product pickup or through another mutually agreed-upon method communicated by our support team.
Exchanges
If you prefer an exchange instead of a refund, we will replace the item with the same product or another available item of equal value, depending on availability.
Non-Returnable Items
Certain products such as intimate wear, accessories, or personalized items may not be eligible for return due to hygiene or customization reasons. This will be clearly mentioned at the time of purchase.
Timeline for Refunds
Once your return is approved, refunds will be processed within a reasonable timeframe.
Policy Updates
Yanni Garb reserves the right to update or change this Return and Refund Policy at any time. Any revisions will be reflected on our website.
For any questions regarding this policy, please reach out through our official contact at [email protected].